Refund policy

Need To Make A Return?

To start a return, please contact us at hallelujahcompany@yahoo.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please ensure your items are securely packaged! Please provide either the original receipt or include a piece of paper with your name and order number in the package. We are not responsible for items that are lost or damaged during their return to us.

Ensure your items meet our eligibility requirements (listed below): 

Return Eligibility Requirements 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unwashed, unused, and in its original packaging. The items must be returned smoke, deodorant, make-up, and damage free. Original tags (if applicable) must be attached and intact. Shoes must be shipped back in their original shoe box. The shoe box needs to be placed in another box or mailer bag to avoid damage from shipping. You’ll also need the receipt or proof of purchase.

Damages and issues
Please inspect your order upon reception and contact us within 3 business days of the delivery date if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Final sale items will not be accepted for return. Final sale items meet one of the following criteria: Jewelry, hats and beanies, sale items, or gift cards. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item. 

Exchanges
Return for an exchange: We cannot provide exchanges or holds due to limited inventory. If an exchange is needed we encourage the customer to place a new order for the item(s) needed and return the other item(s). The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hallelujahcompany@yahoo.com.